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How to use Czech private health insurance


axa health insurance pvzplogo

Article dates: 1.1.2020

From years of experience dealing with clients and insurance companies here are some useful tips on how to claim on Czech private health insurance.

  • 1. Call the assistance service for your insurance. (see your helath insurance card)
  • 2. Follow their instructions
  • 3. Avoid unauthorised clinics (Canadian Medical Center)
  • 4. Take some ID. You may need to "prove" that you are the person with the insurance card

The first and foremost rule is call the assistance service before you use the insurance.
The assistance service should be quite helpful and they can give you the address of nearby doctors.
Calling the assistance service will smooth out refunds, payments and reduce problems. With some of the companies it is written in the terms and conditions that you should call the company before you use the insurance.
Note: Yes, it is maybe a pain dealing with the help line first. But, they can confirm your insurance is valid and help guide you through the claims process. The helpline can tell you not to use the Canadian Medical Center and can tell you places where you can use the insurance without paying.
Not calling the assistance service will result in delayed refunds.

Calling the assistance services

Have your health insurance card ready, you will be asked for your name, type of insurance and contract number as a minimum.

Call the relevant number listed below. Most likely you will hear a recorded message in czech language. Do not worry, stay on the line and there will be a sentence such as "For communication in English Press 4".
Press which ever number
Someone will answer, probably in Czech. Just ask to speak in Engish (or whatever language) and they will oblige.

PVZP assistance service

pvzplogo

With PVZP you should always use PVZP contracted doctors and clinics.
When you use PVZP cntracted clinics should be nothing to pay (although this is not always the case, even after talking to the assistance service).
If you get a bill from a doctor or clinic make sure you have a recipet and then contact the assistance service and ask them about a refund.

Foreigners’ Comprehensive Medical Insurance
Tel.: +420 272 09 99 43
Foreigners’ Comprehensive Medical Insurance EXCLUSIVE PREMIUM
Tel.: +420 272 09 99 45
Foreigners’ Basic Medical Insurance
Tel.: +420 272 09 99 27

axa health insurance

Axa assistance service for Foreigners’ Health Insurance

+420 292 292 220

With Axa they have a very short list of contracted doctors or clinics. You should not have to pay anything at a contracted clinic.
With Axa you will most likely pay cash for your treatment. Tell the doctor or clinic you will be paying cash, this should not be a problem.
Ask for a receipt and claim the money back by contacting the assistance sevice.

Ergologo

Ergo assistance for Foreigners’ Health Insurance

+420 292 292 220
Email: ga@1220.cz

With Axa they have a very short list of contracted docotrs or clinics. You should not have to pay anything at a contracted clinic.
With Ergo you will most likley pay cash for your treatment. Tell the doctor or clinic you will be paying cash, this should not be a problem.
Ask for a receipt and claim the money back by contacting the assistance service.

If you have any questions on how to use health insurance you have bought from Czechinsure, please feel free to contact us and we will do what we can to help.

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Basic health insurance

Complex health insurance